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Terms and Conditions

Last Updated: August 2026

These Terms and Conditions (“Terms”) govern access to and use of Fundin’s services, including the managed grant and tender application service (“Managed Service”) and the self-serve plans (“Starter” and “Growth”). Sections marked (All Plans) apply regardless of which service the User subscribes to. Sections marked (Managed Service) or (Starter & Growth Plans) apply only to those plans. Where a User subscribes to more than one plan, the relevant plan-specific terms apply to the part of the service used.

1. Agreement to Terms (All Plans)

By purchasing, accessing, or using Fundin’s services, you agree to be bound by these Terms & Conditions. If you do not accept these terms, you must not use the service.

2. Nature of the Service

2A. Managed Service

Fundin provides a managed grant and tender application service supported by proprietary software and AI tools.

The service may include:

  • identifying funding and tender opportunities;
  • drafting applications based on user-provided information; and
  • internal review of applications.

Fundin does not submit applications to funders or tender portals. Submission is the User’s responsibility — see Section 9.

Fundin does not guarantee funding outcomes or success.

2B. Discover Plan

Discover is Fundin’s free-tier software subscription, providing limited access to Fundin’s self-serve tools at no cost. Unlike the Managed Service, no Fundin staff member drafts, reviews, or submits grant or tender applications on the User’s behalf under Discover, and Fundin does not submit anything to funders or tender portals under this plan.

Discover provides:

  • access to Fundin’s grant directory;
  • AI-powered grant matching based on organisational data provided by the User; and
  • a limited monthly allowance of AI-drafted applications, as set out on Fundin’s pricing page.

Discover carries no subscription fee. A User may upgrade to Starter, Growth, or the Managed Service at any time for additional features and a higher usage allowance.

Fundin may add, remove, or modify features of Discover from time to time. Material reductions in functionality will be notified to active subscribers in advance where reasonably practicable.

2C. Starter Plan

Starter is a self-serve software subscription. Unlike the Managed Service, no Fundin staff member drafts, reviews, or submits grant or tender applications on the User’s behalf under Starter, and Fundin does not submit anything to funders or tender portals under this plan.

Starter provides:

  • access to Fundin’s grant directory;
  • AI-powered grant matching based on organisational data provided by the User;
  • automated eligibility checking against grant criteria;
  • a monthly allowance of AI-drafted grant applications, as set out in the User’s selected plan;
  • questionnaires and reporting tools; and
  • MCP (Model Context Protocol) Access, allowing the User to connect Starter to supported third-party AI tools (including Claude and ChatGPT).

Starter does not include tender-finding or tender application functionality. This is available under the Growth plan or the Managed Service.

Fundin may add, remove, or modify features of Starter from time to time. Material reductions in functionality will be notified to active subscribers in advance where reasonably practicable.

2D. Growth Plan

Growth is a self-serve software subscription that includes all Starter features plus tender-finding and tender application tools. Unlike the Managed Service, no Fundin staff member drafts, reviews, or submits grant or tender applications on the User’s behalf under Growth, and Fundin does not submit anything to funders or tender portals under this plan.

Growth provides:

  • everything included in Starter (see Section 2C);
  • access to Fundin’s tender directory;
  • AI-powered tender matching and AI-assisted tender application drafting;
  • an increased monthly allowance of AI-drafted applications, as set out in the User’s selected plan; and
  • a done-for-you onboarding process delivered by the Fundin team.

Fundin may add, remove, or modify features of Growth from time to time. Material reductions in functionality will be notified to active subscribers in advance where reasonably practicable.

3. Credit-Based System (Managed Service)

Fundin operates on a credit-based delivery model for the Managed Service.

  • Grant applications: one (1) credit per application
  • Tender applications: three (3) credits per application

3.1 Credit Allocation

Credits are allocated in line with the User’s subscription plan and billing cycle.

3.2 Credit Rollover

Unused credits may roll over between billing periods.

3.3 Active Subscription Requirement

Credits may only be used while the User maintains an active subscription. If a subscription becomes inactive or is cancelled, unused credits cannot be used unless the subscription is reactivated.

3.4 Credit Usage

Credits are deducted when drafting of an application commences. Once drafting has commenced, the associated credit is considered used and is non-refundable, regardless of whether the application is subsequently submitted, except at Fundin’s sole discretion.

3.5 No Guarantee of Credit Usage

Fundin does not guarantee that all allocated or rolled-over credits will be used within any specific timeframe.

4. Service Delivery (Managed Service)

Fundin will use reasonable endeavours to deliver services in line with:

  • the User’s available credits;
  • availability of suitable opportunities;
  • eligibility and project readiness; and
  • timely provision of information and approvals.

Fundin will work on one (1) application at a time per user, unless agreed otherwise.

The rate at which credits are utilised depends on the User’s responsiveness and cooperation.

Fundin is not obliged to proceed with applications where:

  • suitable opportunities are not available; or
  • the application is unlikely to succeed.

4.1 Monthly Grant Planning

Fundin will identify and present to the User a schedule of grant and tender opportunities proposed for that month.

The User must approve or reject each proposed opportunity within five (5) working days of presentation. Where no response is received within this period, Fundin will treat each opportunity as approved and proceed with drafting, unless the User has notified Fundin in writing that they do not wish for auto-approval to apply to their account.

Users may request a change to their planned pipeline at any time, provided:

  • the User has identified and sourced the alternative opportunity themselves and provided full details to Fundin;
  • drafting of the opportunity to be replaced has not yet commenced; and
  • all credits allocated for that billing period have not already been spent.

Fundin will use reasonable endeavours to accommodate such requests but cannot guarantee substitution where operational or timing constraints apply.

5. Turnaround Times (Managed Service)

  • Average drafting time: five (5) working days per application
  • Finalisation for submission after approval: typically three (3) working days

These timeframes are indicative only and may vary depending on complexity, funder requirements, and external factors.

6. User Responsibilities (All Plans)

Users are responsible for:

  • providing complete, accurate, and up-to-date information;
  • supplying all required supporting documentation;
  • maintaining project information within the platform;
  • reviewing and approving applications in a timely manner (Managed Service); and
  • submitting approved applications to funders or tender portals by the relevant deadline (Managed Service).

Fundin is not responsible for delays, missed deadlines, or unsuccessful applications resulting from incomplete, inaccurate, or late information, approvals, or submissions.

For Discover, Starter, and Growth, the User is additionally responsible for independently verifying any AI-generated match, eligibility assessment, or other automated output before relying on it — see Section 10B.

7. Onboarding Requirements

7A. Managed Service

Service delivery will not begin until onboarding is completed to Fundin’s reasonable satisfaction.

Onboarding includes:

  • completion of an onboarding call;
  • creation of at least one viable project;
  • completion of organisation profile;
  • submission of required documents; and
  • provision of any required funding restrictions.

Delays in onboarding do not pause subscription fees, minimum terms, or notice periods.

7B. Self-Serve Plans

Discover, Starter, and Growth access is available immediately on sign-up or subscription and does not require completion of the Managed Service onboarding process above. Starter includes an onboarding call, and Growth includes a done-for-you onboarding session, each delivered by the Fundin team as part of the plan.

8. Scope Limitations (Managed Service)

Unless agreed in writing, the Managed Service does not include:

  • project design or development;
  • direct communication with funders;
  • submission of applications to funders or tender portals;
  • reporting, monitoring, or evaluation;
  • attending meetings or interviews;
  • financial management or grant administration.

Additional services may be offered separately at Fundin’s discretion.

9. Approval & Submission (Managed Service)

Fundin does not submit applications to funders or tender portals on the User’s behalf. Once an application is approved, Fundin will provide the User with the finalised application materials for the User to submit.

Users are responsible for reviewing all content prior to approval and for submitting the approved application by the relevant deadline.

Fundin is not liable for errors or omissions in User-approved applications, or for late or missed submissions.

10. AI Usage

10A. Managed Service

Fundin may use AI-assisted tools to support research and drafting.

All applications are subject to human review.

AI-generated content may contain inaccuracies, and users remain responsible for verifying all submitted information.

Fundin does not use customer data to train models for other users.

10B. Self-Serve Plans — AI-Generated Matching & Eligibility Checking

Grant matches, eligibility assessments, and any other AI-generated outputs provided through Discover, Starter, or Growth (including via MCP Access) are generated automatically and are indicative only. They do not constitute advice, a guarantee of eligibility, or a guarantee of funding success.

The User remains solely responsible for independently verifying eligibility criteria, deadlines, and requirements directly with the relevant funder before submitting any application, and for the accuracy and content of any application it submits.

Fundin is not liable for any loss, missed opportunity, wasted cost, or unsuccessful application arising from reliance on AI-generated matches, eligibility assessments, or other automated outputs provided through Discover, Starter, or Growth.

Fundin does not use customer data to train models for other users.

10C. Self-Serve Plans — MCP Access and Third-Party AI Tools

MCP Access allows the User to connect Discover, Starter, or Growth to third-party AI tools such as Claude or ChatGPT. Use of those third-party tools is subject to the relevant third party’s own terms and privacy policy, which the User is responsible for reviewing and accepting separately.

When the User enables MCP Access, organisational data entered into or generated within Discover, Starter, or Growth may be transmitted to and processed by the connected third-party AI tool in order to respond to the User’s queries. Fundin does not control how the third-party AI provider processes, stores, or uses that data once transmitted.

Fundin is not liable for the actions, outputs, availability, or data handling practices of any third-party AI tool connected via MCP Access.

The User may disable MCP Access at any time via account settings.

11. Third-Party Dependencies (All Plans)

Fundin is not responsible for delays or failures caused by:

  • funder systems or portals;
  • changes to deadlines or requirements;
  • external technical issues;
  • third-party AI tools connected via MCP Access (Self-Serve Plans — see also Section 10C).

12. Data Protection (All Plans)

Fundin processes personal and organisational data in accordance with its Privacy Policy at https://fundin.ai/privacy-policy/.

Where MCP Access is enabled, the User acknowledges and consents to the data flows described in Section 10C as part of their use of that feature.

13. Fees & Billing

13A. Managed Service

  • Subscription fees are billed on a recurring basis;
  • fees are non-refundable except where required by law;
  • subscriptions renew automatically unless cancelled.

Fundin may update pricing with reasonable notice.

13B. Self-Serve Plans

Discover carries no subscription fee and may be used at no cost, subject to the usage allowance described in Section 2B.

Starter and Growth are billed per month on a recurring subscription basis, charged in advance, at the rate applicable to the User’s selected plan.

Subscriptions renew automatically each month unless cancelled in accordance with Section 14B. The User authorises Fundin to charge the payment method on file for each renewal.

Fundin may change Starter or Growth pricing on notice of at least 30 days. Continued use after a price change takes effect constitutes acceptance of the new price.

Fees paid for Starter or Growth are non-refundable, including where the User cancels partway through a billing period.

14. Term, Termination & Cancellation

14A. Managed Service — Minimum Term & Termination

The service is subject to a minimum term of three (3) months.

Following the minimum term, either party may terminate by providing one (1) month’s written notice.

Fees remain payable during the minimum term and notice period.

Fundin may suspend or terminate the service immediately where:

  • required information or approvals are not provided;
  • fees remain unpaid;
  • false or misleading information is provided; or
  • continued service poses legal or reputational risk.

Suspension does not pause fees unless agreed in writing.

14B. Self-Serve Plans — Cancellation

A User on Discover may stop using the service or delete their account at any time; no fees or notice period apply.

The User may cancel a Starter or Growth subscription at any time via account settings or by contacting [email protected]. Cancellation takes effect at the end of the current billing period; access continues until that date. No partial-month refunds are given on cancellation.

Fundin may suspend or terminate Discover, Starter, or Growth access immediately where the User breaches these Terms, misuses MCP Access, or fails to pay fees when due.

15. Intellectual Property (All Plans)

All intellectual property in Fundin’s systems, processes, and materials remains the property of Fundin.

Users retain ownership of their own submitted content and organisational data, and (for Discover, Starter, and Growth) grant Fundin a licence to process that data for the purpose of providing the service.

15.1 Database Content

Fundin’s grant and tender database — including listings, funder information, deadlines, and any other content made available through the platform — remains the property of Fundin or its licensors. Users may access and use this content solely for their own funding-application purposes within the platform.

Users must not extract, scrape, copy, republish, resell, sublicense, or otherwise use the database content for any commercial purpose outside the platform, or make it available to any third party, without Fundin’s prior written consent. This restriction applies regardless of which plan the User subscribes to.

16. Limitation of Liability (All Plans)

To the maximum extent permitted by law, Fundin is not liable for:

  • unsuccessful applications;
  • loss of funding or opportunity;
  • indirect or consequential losses.

Fundin’s total liability under each plan is limited to the fees paid by the User for that specific plan in the six (6) months preceding the claim. Liability arising from the Managed Service is capped by reference to Managed Service fees only; liability arising from Discover, Starter, or Growth is capped by reference to fees paid under that specific plan only (which, for Discover, will be nil).

17. Amendments (All Plans)

Fundin may update these Terms at any time. Continued use of the service constitutes acceptance of the updated Terms.

18. Governing Law (All Plans)

These Terms are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.